Grievance Redressal At Academic Research (SA)

Our expert processes offer an active resolution of your concerns.

At Academic Research, we are committed to providing exceptional service to our clients. We understand that there may be occasions where you are not entirely satisfied with the service you receive. In such instances, we encourage you to file a grievance so we can address your concerns and improve our services.

There are two ways you can file a grievance

Online Form: Complete the online grievance form here by filling the details requested. This form allows you to clearly outline your grievance and helps us understand your issue with ease.

Email: Send an email to support@academicresearch.co.za with a detailed description of your grievance and any supporting documents.

If you are not satisfied with the initial resolution provided

You have the option to escalate your grievance to higher levels within our organization. We will ensure that your grievance is reviewed by senior management for a comprehensive resolution.

You can escalate the matter by contacting our customer service at tel:0027101410033 to connect with our grievance redressal officer. Please ensure you have relevant details ready.

We will acknowledge the receipt within 24 business hours

Full Name *

Email ID *

Mobile Number *

City *

Project ID *

Your Client Relationship Manager *

Describe issues you are facing *

5055

Do not wait to ask for help and guidance, write to us with your requirements and queries at support@academicresearch.co.za and ask the counsellor for the help.

Grievance Redressal at Academic Research (SA)

Our expert processes offer an active resolution of your concerns.

There are two ways you can file a grievance

If you are not satisfied with the initial resolution provided

We will acknowledge the receipt within 24 business hours

Do not wait to ask for help and guidance, write to us with your requirements and queries at support@academicresearch.co.za and ask the counsellor for the help.